RETURNS AND REFUNDS

Do you want to return something?

If you are not satisfied with your order, you can return the purchased products within 14 days from the date of receipt of the package.
Making the products is simple: you can request the return authorization by writing an e-mail to customer@zuelements.com. During the sales period, it is not possible to change the size of an item.
In the email you will need to specify the order reference number, the name and surname of the order and the reason for the return.

We advise you to reuse the original packaging (if intact) simply by replacing the old label with the new one. The shipping costs of the first return, for each order, only for the change of size (not for the change of article) are free in Italy with the courier TNT and abroad (only for CEE countries) with DHL. the right of withdrawal can be applied to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the product purchased (eg: accessories, accessories, etc.).




You have already made the first return but want to make it again?

If you need to make a second return or change size remember that the costs will be your responsibility.
The shipping address to which the return is to be sent is:

Print Service srl C / o Consorzio Impre.co lot 19 - Str. Consortile 81032 CARINARO (CE) Italy - Tel: +39 081 502 8571 e-mail: customer@zuelements.com? You can use any courier or our courier (will be charged by paypal) or shipping to Poste.?Zuelements reserves the right to refuse returns if communicated, sent or shipped after the indicated days or if the products are not intact. Before each shipment, the Zuelements staff ensures the integrity, quality and conformity of the garments.

The items sold by Zuelements are provided with tags, with which they must be returned: it is therefore advisable not to unplug it until you are sure of the correct wearability of the garment.
Items returned with damage, dirt stains or any obvious modification will be rejected and sent back to the customer, to whom the normal shipping costs will be charged.

Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to state reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.

Zuelements will refund the customer the full amount already paid, net of any additional shipping costs pursuant to art. 56, paragraph 2, of Legislative Decree no. 21/14), within 14 (fourteen) days of withdrawal, by transfer of the amount charged, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not bear any cost as a consequence of such reimbursement.

In the case of payments with Cash on delivery, the Coupon can also be reimbursed. In the opposite case, the user must communicate the related bank details to make the reimbursement that will be performed ONLY by bank transfer.
Zuelements may suspend the reimbursement until receipt of the returned product or until the Customer proves that he has correctly returned the product, if previous.