TERMS AND CONDITIONS
CONCLUSION OF THE CONTRACT AND ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE
The sales contracts for the products on the website www.zuelements.it are considered concluded when the purchase order placed by the customer is received by DST Group Srl and the latter accepts it. DST Group Srl will promptly send the customer a receipt of the purchase order placed by the customer. By sending their purchase order electronically, the customer declares to have read and accepted these general contract conditions and undertakes to observe and respect them in his relationships with DST Group Srl.
PROCESSING OF PERSONAL DATA
DST Group Srl pursuant to art. 13 of Legislative Decree 196/2003 and EU Regulation 2016/679 informs that the personal and fiscal data acquired also verbally in reference to established commercial relationships, provided directly by the interested parties, or otherwise acquired within the scope of the company's activity, will be processed in compliance with the aforementioned legislation, including the confidentiality obligations provided for by them. In relation to the aforementioned, the rights referred to in the articles may be exercised. 11 and 12 GDPR.
CUSTOMER OBLIGATIONS
The Customer is required, before submitting his purchase order, to carefully read these general conditions of sale. The forwarding of the purchase order implies their full knowledge and acceptance.
Finally, once the online purchase procedure has been completed, the Customer is required to print and keep these general conditions of sale, already viewed and accepted during the conclusion phase of the contract.
DEFINITION OF THE ORDER
By sending the online order, the Customer sends DST Group Srl a purchase proposal for the product and/or products included in the cart. When the Customer places an online order for the products he has placed in the cart, he agrees to purchase them at the price and terms indicated in these General Conditions of Sale.
DST Group Srl will communicate to the Customer the acceptance and confirmation of the order.
PURCHASE METHOD
The customer purchases the product, the characteristics of which are illustrated online in the relevant descriptive and technical data sheets, at the price indicated therein to which the delivery costs specified on the site are added.
Before submitting the purchase order, the unit cost of each selected product, the overall cost in the case of purchasing multiple products and the related delivery costs are summarized. Once the purchase order has been forwarded, the customer will receive an email from DST Group Srl confirming receipt of the purchase order and containing information relating to the main characteristics of the purchased good, a detailed indication of the price, of delivery costs, applicable taxes and means of payment and containing a reference to the general contract conditions and information regarding the existence of the right of withdrawal, the conditions and methods of its exercise displayed on the site.
Following the approval of Legislative Decree 4 July 2006 n. 223 "bis maneuver" Art. 37 paragraphs 8 and 9, converted with Law 248 of 4 August 2006, which came into force on 12 August 2006, which restores the obligation to communicate the list of customers and suppliers in the event of issue invoice, and Legislative Decree 78 of 31 May 2010 converted into Law 122 of 30 July 2010, imposes the need to ask customers to communicate VAT number and tax code in the appropriate fields on the site.
PAYMENT
You can pay for the items you order using the methods below:
- Credit or debit card
You are responsible when placing your order, using a valid credit or debit card (VISA or Mastercard).
DST Group Srl reserves the right to check the validity of the credit or debit card, the credit status in relation to the value of the order and the correctness of the Customer's address.
DST Group Srl may refuse the order based on the results of such checks.
In order to guarantee the security of payments made on the Site and prevent any fraud, DST Group Srl reserves the right to ask the user, via e-mail or via the reserved area, for additional information and/or copies of the identity document.
In the absence of the required documentation, DST Group Srl reserves the right not to accept the order.
At no time during the purchase procedure is DST Group Srl able to know the information relating to the Customer's credit card, as it is entered directly on the website of the banking institution that manages the transaction.
No computer archive of DST Group Srl contains or stores such data.
- Payment by bank transfer
In the case of payment by advance bank transfer, the amount ordered by the Customer is committed upon receipt of proof of the bank transfer.
The accounting copy of the bank transfer must be sent to the email info@dstgroup.it highlighting the CRO number and must be made no later than 3 days from the date of acceptance of the order.
The order will be sent only upon actual crediting to the current account of DST Group Srl and within 5 working days from the date of acceptance of the order, after which, the order is considered automatically cancelled.
The bank details to which transfers can be made are:
Current account in the name of DST Group Srl
IBAN: IT80J0306940177100000011165
Bank: Intesa San Paolo
- PayPal
If you choose to pay with PayPal, DST Group Srl reserves the right to check the validity of the PayPal account, to verify that there are sufficient funds to pay for the purchase and to confirm the correctness of the customer's billing address data.
The applicable amount will be immediately reserved in your PayPal account, but will not be debited until the items leave the warehouse. DST Group Srl reserves the right to refuse any order.
- Payment by cash on delivery
For cash on delivery, a supplement of €4.90 is due for shipping costs. Payment on delivery is possible only and exclusively in cash.
DST Group Srl reserves the right to contact new customers by telephone to verify the authenticity of the orders before processing an order on delivery, and also reserves the right, at its sole discretion, to inhibit this payment method for customers who do not provide sufficient guarantees of reliability.
The conclusion of an order for which payment on delivery is expected entails the absolute obligation on the part of the customer to collect the shipment. Under no circumstances is the refusal of a cash on delivery package permitted, not even due to a "delivery delay". In case of refusal of the shipment, DST Group Srl reserves the right to recover from the customer for all expenses incurred, even in court. For any orders placed by a minor, the parents (or guardians) will be held responsible, as they are required to supervise the minor in his online or telephone activities and be liable for any damages caused by him.
Attention: if the package goes into storage or is not collected due to the absence of the recipient, incomplete address, missing data, or any other reason, we will be forced to charge the storage and shipping costs to the recipient.
If you choose to pay by cash on delivery, you will pay directly to the courier upon delivery.
Any other costs for unlocking inventory (after the second delivery attempt) will be charged to the recipient.
Shipping costs will still be due if the cash on delivery is refused.
Please prepare the right amount in cash. The courier does not give change.
For doubts or other questions write to customercare@zuelements.it
DELIVERY OF PRODUCTS
The purchased good, together with the related invoice and/or commercial document, is delivered by courier to the address specified by the Customer when ordering online. Any specific needs must be presented by the customer to DST Group Srl.
Standard delivery by express courier allows you to receive the goods at the address indicated in the order within 48-72 hours (an additional 24 hours are necessary for a delivery to the islands) from when the goods are delivered to the customer.
The times indicated for delivery must be considered indicative and are subject to change.
We therefore remind you that couriers carry out the transport and delivery of products only during weekdays.
DST Group Srl cannot be held responsible for the consequences due to any delay in delivery or loss or damage to the order by the courier.
In the event that the order has not been delivered on time, DST Group Srl may, upon customer request, investigate the reasons for such delay. During this period (approximately 15 days) it will not be possible to proceed with a refund or a new shipment of the order.
DST Group Srl declines all responsibility in the event of external damage to the packaging reported after acceptance of the goods.
RIGHT OF WITHDRAWAL – RETURN POLICY
In any case, the customer has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 (fourteen) working days, starting from the day of receipt of the purchased good.
In the event that DST Group Srl has not satisfied the information obligations on the existence, methods and times of return or collection of the goods in case of exercise of the right of withdrawal referred to in the art. 52 of the Consumer Code, the deadline for exercising the right of withdrawal is 90 (ninety) days and starts from the day of receipt of the goods by the consumer.
If the customer decides to exercise the right of withdrawal, he must notify the seller by registered mail with return receipt to the address: DST Group Srl, with headquarters in San Giuseppe Vesuviano (NA) at Via Pianillo, 139. Or by e-mail to the e-mail info@dstgroup.it, provided that such communications are confirmed by sending a registered letter with return receipt to the address DST Group Srl, with headquarters in San Giuseppe Vesuviano (NA) at Via Pianillo, 139 by 48 (forty-eight) hours later or by certified email to the email address dstgroup@arubapec.it.
For the purposes of exercising the right of withdrawal, the sending of the communication may validly be replaced by the return of the purchased goods, provided within the same terms. The date of delivery to the post office or courier will prevail between the parties.
The return of the goods must in any case take place no later than 20 (twenty) days from the date of receipt of the goods themselves. In any case, to be entitled to a full refund of the price paid, the goods must be returned intact, unused and, in any case, in perfect condition.
The customer cannot exercise this right of withdrawal for contracts for the purchase of audiovisual products or sealed computer software, which have been opened by the customer, as well as goods made to measure or clearly personalized or which, by their nature, cannot be returned or risk deteriorating or altering rapidly, of supply of newspapers, periodicals and magazines, as well as goods whose price is linked to fluctuations in financial market rates that the professional is not able to control and in any other case provided for by the art. 55 of the code. cons.
The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to DST Group Srl.
DST Group Srl will refund the entire amount paid by the Customer free of charge within 30 (thirty) days of receiving the notice of withdrawal.
Upon receipt of the communication with which the Customer communicates the exercise of the right of withdrawal, the parties to this contract are released from their mutual obligations, without prejudice to the provisions of the previous points of this article.
METHOD FOR EXERCISING THE RIGHT OF WITHDRAWAL
The right of withdrawal is exercised by sending, within the aforementioned deadline, a written communication to the address of DST Group Srl by registered letter with acknowledgment of receipt to the following address: DST Group Srl with headquarters in San Giuseppe Vesuviano (NA) at Via Pianillo, 13 or by certified email to the email address dstgroup@arubapec.it.
If the goods have been delivered, the customer is required to return them to DST Group Srl within 6 (six) working days from the date of delivery of the goods. The good must be returned to DST Group Srl complete with all parts and any accessories or instruction manual and everything originally delivered to the customer, as well as packaged in its original packaging. A copy of the electronic order receipt must be attached to the returned product. The costs of returning the goods to DST Group Srl are borne by the customer. If the right of withdrawal is exercised by the customer in accordance with the provisions contained in this clause, DST Group Srl is required to refund the sums paid by the customer. In particular, DST Group Srl will proceed free of charge with the transmission of the credit order relating to the cost of the goods shipped including shipping costs within 30 (thirty) days from the date on which it became aware of the exercise of the right of withdrawal by the customer. This operation will be carried out via PayPal refund where possible or by crediting the sum to the bank account indicated by the customer. DST Group Srl has the right to reject any product returned in ways other than those specified above, as well as products for which the return costs have not been paid in full by the customer, or the methods and times indicated for return have not been respected. communication of the exercise of the right of withdrawal.
COMPLAINTS
For any complaint or clarification, the customer must write to the email address customercare@zuelements.it
The customer will be contacted for clarifications within 3 (three) working days of the request.
TRANSFER
DST Group Srl reserves the right to assign any payment credit due and arising following the delivery of goods, including any debt owed to third parties.
We shall be entitled to freely transfer, assign, sub-contract or dispose of the Contract, or any rights or obligations arising therefrom, in any manner and at any time.
For the avoidance of doubt, any transfer, assignment, sub-contract or other disposition of the Contract will not have any impact on the rights to which you are entitled as a consumer or will invalidate, reduce or limit in any way any of the guarantees or responsibilities offered by us, explicitly or implicitly.
WAIVER
If we fail, during the execution of the Contract, to demand the exact fulfillment of any of your obligations, or of any of the obligations provided for in these General Conditions, or, again, we fail to exercise any of the rights or actions to which we are entitled under the Contract or these General Conditions, this will not constitute a waiver of such rights or actions and will not relieve you from the fulfillment of the related obligations. Any tolerance on our part in the face of your non-compliance will not constitute any waiver of reacting to a subsequent non-compliance. No waiver on your part of any of your obligations under the Contract or these General Conditions will be valid unless communicated in writing.
INTEGRITY OF THE CONTRACT
These General Conditions, as well as any document expressly referred to in them, represent the entire agreement between you and us regarding the subject matter of the Contract and supersede any previous agreement, understanding or agreement between us, whether oral or written.
Both you and we acknowledge that, in entering into the Contract, neither you nor we have relied on any representation, undertaking or promise made by the other party, or inferred from anything said or written in negotiations prior to the Contract, but only on what expressly stated in these Conditions.
Both you and we will be entitled to remedy any misrepresentation made by the other party, whether orally or in writing, prior to the date of each Contract (unless such misrepresentation was made willfully) and the sole actions that the other party may undertake will be for breach of the Contract, as provided in these Conditions.
PARTIAL NULLITY
If any part of these Terms is or becomes declared void or unlawful or unenforceable by law, this shall in no way affect the validity, enforceability or legality of the remaining Terms.
OWNERSHIP OF RIGHTS
All intellectual property rights, such as trademarks and copyrights in jemine.com belong to DST Group Srl, its affiliates and its licensors. Any use of jemine.com or its contents, including copying or saving such contents in whole or in part for other than personal, non-commercial use, is prohibited without the permission of Zu Elements.
The sale of products through this site is managed by DST Group Srl, based in Palma Campania (NA) at Via Spaccarape, Zona Industriale, Località Gorga – CAP 80036, VAT number: 05873991219 and with registered office in San Giuseppe Vesuviano ( NA) at Via Pianillo, 139 email address info@dstgroup.it, contact details available in the “contacts” section of this website www.zuelements.it.
APPLICABLE LAW AND JURISDICTION
The use of our website and the contracts for the purchase of products through this website are governed by Italian law. For any dispute arising from or relating to the use of the website or the execution of such contracts governed by these General Conditions, the Court of Naples will be competent.
COMMENTS AND SUGGESTIONS
Your comments and suggestions are always welcome. Please send them via our contact form.