Free shipping for orders over €70

SECURE PAYMENT

You can pay for the items you order using the methods below:

- Credit or debit card

You are responsible when placing your order, using a valid credit or debit card (VISA or Mastercard).

DST Group Srl reserves the right to check the validity of the credit or debit card, the credit status in relation to the value of the order and the correctness of the Customer's address.

DST Group Srl may refuse the order based on the results of such checks.

In order to guarantee the security of payments made on the Site and prevent any fraud, DST Group Srl reserves the right to ask the user, via e-mail or via the reserved area, for additional information and/or copies of the identity document.

In the absence of the required documentation, DST Group Srl reserves the right not to accept the order.
At no time during the purchase procedure is DST Group Srl able to know the information relating to the Customer's credit card, as it is entered directly on the website of the banking institution that manages the transaction.

No computer archive of DST Group Srl contains or stores such data.

- Payment by bank transfer

In the case of payment by advance bank transfer, the amount ordered by the Customer is committed upon receipt of proof of the bank transfer.
The accounting copy of the bank transfer must be sent to the email info@dstgroup.it highlighting the CRO number and must be made no later than 3 days from the date of acceptance of the order.
The order will be sent only upon actual crediting to the current account of DST Group Srl and within 5 working days from the date of acceptance of the order, after which, the order is considered automatically cancelled.

The bank details to which to make transfers are:

Current account in the name of DST Group Srl
IBAN: IT80J0306940177100000011165
Bank: Intesa San Paolo

- PayPal

If you choose to pay with PayPal, DST Group Srl reserves the right to check the validity of the PayPal account, to verify that there are sufficient funds to pay for the purchase and to confirm the correctness of the customer's billing address data.

The applicable amount will be immediately reserved in your PayPal account, but will not be debited until the items leave the warehouse. DST Group Srl reserves the right to refuse any order.

- Payment by cash on delivery

For cash on delivery, a supplement of €4.90 is due for shipping costs. Payment on delivery is possible only and exclusively in cash.

DST Group Srl reserves the right to contact new customers by telephone to verify the authenticity of the orders before processing an order on delivery, and also reserves the right, at its sole discretion, to inhibit this payment method for customers who do not provide sufficient guarantees of reliability.

The conclusion of an order for which payment on delivery is expected entails the absolute obligation on the part of the customer to collect the shipment. Under no circumstances is the refusal of a cash on delivery package permitted, not even due to a "delivery delay". In case of refusal of the shipment, DST Group Srl reserves the right to recover from the customer for all expenses incurred, even in court. For any orders placed by a minor, the parents (or guardians) will be held responsible, as they are required to supervise the minor in his online or telephone activities and be liable for any damages caused by him.

Attention: if the package goes into storage or is not collected due to the absence of the recipient, incomplete address, missing data, or any other reason, we will be forced to charge the storage and shipping costs to the recipient.

If you choose to pay by cash on delivery, you will pay directly to the courier upon delivery.

Any other costs for unlocking inventory (after the second delivery attempt) will be charged to the recipient.

Shipping costs will still be due if the cash on delivery is refused.

Please prepare the right amount in cash. The courier does not give change.

For doubts or other questions write to customercare@zuelements.it.

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